MaxSecurity Lab defending your privacy in digital world

Frequently Asked Question (F.A.Q.).

Question 1: What operating systems is DataGuard AntiKeylogger compatible with?
DataGuard is compatible with Microsoft Windows 2000 SP4/XP/2003/Vista/7. Only 32-bit operating systems versions are currently supported. DataGuard AntiKeylogger is not compatible with Windows 9X/Me OS.

Question 2: Is there a free version of DataGuard AntiKeylogger?
Yes, there is free version of DataGuard AntiKeylogger. It provides your with basic anti-keylogging protection (4 types of keylogging techniques are detected). You may use it free of charge without any time limit.

Question 3: I already use an anti-virus program. Why do I need DataGuard AntiKeylogger?
Common anti-virus programs are based on signature database which is not secure and powerful enough to protect you. Besides, there is no proactive protection available to provide you protection against UNKNOWN spyware and keyloggers. An anti-virus company needs statistically about 40 hours to develop a signature against a new threat and add it to the database. During this time your computer is vulnerable to new threats. DataGuard AntiKeylogger provides you a powerful protection against unknown spyware and keyloggers which can not even be caught by well-known and very commonly used security software.

Question 4: Does DataGuard AntiKeylogger use a signature database?
DataGuard AntiKeylogger does not use a signature database as other anti-virus programs. DataGuard AntiKeylogger uses heuristics algorithms that analyze applications activities. In case they are similar to keylogger activities, DataGuard AntiKeylogger restricts monitoring activity of suspicious application to the necessary minimum, and keylogger cannot intercept any data. Thus, DataGuard AntiKeylogger provides you maximum level of performance using minimum amount of your system resources.

Question 5: What does it mean when DataGuard AntiKeylogger's icon in the system tray changes?

DataGuard AntiKeylogger icon in the system tray indicates whether DataGuard AntiKeylogger is active or not. If the icon is a combination of keyboard and lock - it means that DataGuard AntiKeylogger is active. Otherwise - it means that DataGuard AntiKeylogger is not active.

Question 6: How can I get support for DataGuard AntiKeylogger?
The first method to get assistance for DataGuard AntiKeylogger is to click “User Manual” button on the DataGuard AntiKeylogger program.
You can open the Manual also through Start Menu  > Programs > DataGuard > DataGuard AntiKeylogger User manual.
You can get in contact with MaxSecurity Lab Support Department by e-mail for more specific issues. MaxSecurity Lab Support Department continuously accept feedbacks in order to develop the program.

Question 7: Is DataGuard AntiKeylogger compatible with any other security software?
DataGuard AntiKeylogger was tested with a huge range of security software in order to prove its compatibility. No conflict situations were detected.

Question 8: How long will it take to get my license after I buy DataGuard AntiKeylogger?
You will receive the license key by Email immediately after your successful purchase.

Question 9: What happens when DataGuard AntiKeylogger trial version expires?
When 15 days trial period expires, DataGuard AntiKeylogger protection will be inactive if you have not bought a license until that time. Consequently your computer will be vulnerable to hackers, keyloggers and their monitoring programs.

Question 10: Can I scan my computer for viruses with DataGuard AntiKeylogger?
DataGuard AntiKeylogger is not an anti-virus program which use scanning. It does not scan your computer, but uses proactive protection method instead. And, if a spyware application tries to steal your data, DataGuard AntiKeylogger prevents this.
However, if you think that a monitoring application in your computer is not detected by DataGuard AntiKeylogger, please send us this kind of harmful codes or applications.

Question 11: Can DataGuard AntiKeylogger be used with an anti-virus and/or firewall program?
Yes, DataGuard AntiKeylogger can be used with anti-virus and/or firewall programs without causing any damage or problems.

Question 12: How can I remove DataGuard AntiKeylogger from the system?
To remove DataGurad AntiKeylogger from your system; click "Start Menu > All Programs > DataGuard > Uninstall DataGuard" or click  "Windows Control Panel > Add/Remove Programs".